VJT Support Services
At our distribution centre in Ashford we hold enough stock to satisfy 97% of orders for next day delivery. Our fleet of vans delivers within the M25, while long-term relationships with leading couriers mean that delivery is guaranteed next day nationwide. We also provide a same day service where possible for urgent orders.
Support at VJT
Where performance characteristics are unusually demanding, or there is an application without an off-the-shelf answer, you’ll find VJT’s approach refreshing. We’ll do whatever it takes to find an appropriate solution that is acceptable to the engineer and you, our customer. We have been known to go to extraordinary lengths in order to prove a product’s performance to site engineers.
All VJT technical sales staff are accredited by manufacturers to train and support site personnel in the safe use of cartridge tools and abrasive wheels. VJT’s Technical Department can provide various training programmes including product training and correct installation procedures which can be carried out on-site, at VJT’s facilities, or at the manufacturer’s premises.
Next day (or same day) delivery
Because our drivers only work for us, they are aware of the importance to get deliveries right first time. Our experience with a range complex sites means we fully recognise the importance of delivery conditions and on-site dates. Our drivers understand issues that arise on sites – such as security, or traffic volume and they make sure packages are left where they are needed on large sites, often making multiple drops.
VJT is at the forefront of e-trading within the construction and civil engineering supplies sector. Both Asite and COINS are integrated into our Great Plains ordering system, allowing customers to place orders with us electronically at any time. In turn, our invoices and delivery notes are generated electronically, maximising their accuracy and giving you confidence when ordering.
With over 13,000 stock items, accurate and up to date inventory management is crucial. Our system is configured so every order can be acknowledged and processed instantaneously, and customers can be confident that when an order is accepted it will be fulfilled on time.
All orders are picked according to priority to optimise product availability. Where necessary, VJT can also organise a ‘direct to site’ delivery from our suppliers to minimise the time you wait for your order. Stock levels and customer trends are monitored and adjusted simultaneously, meaning our stock will always be able to cope with demand.